Terms of Use

1. Our service

BestStay NG helps users discover selected shortlet properties in Nigeria, contact our team and discuss availability and booking arrangements. A property shown on the website is not necessarily owned or operated by BestStay. The accommodation provider, BestStay’s role and the party receiving payment should be identified in your booking communication.

The website currently supports enquiries rather than online payment. A listing, price display, message or enquiry is not by itself a reservation.

2. Using the website

You may use the website for lawful personal enquiries or authorised property-partner discussions. You must provide accurate information, have authority to make an enquiry for your group and be legally able to enter the relevant arrangement.

Do not misuse forms or messaging channels, impersonate another person, submit misleading property information, interfere with the website’s security, introduce harmful code or collect information from the service unlawfully.

3. Property information and verification

We aim to present useful property descriptions, photographs, prices and amenities. Details may change, and a verification or inspection reflects the position when the review took place; it is not a guarantee that every feature will remain unchanged or that a stay is risk-free.

Confirm the exact property, dates, guest capacity, available amenities, location and any accessibility needs with our team before paying. A property marked as a demonstration, temporary test, unavailable or coming soon is not an offer of bookable accommodation.

4. Prices, payment and confirmation

Displayed prices are in Nigerian naira unless stated otherwise and may be indicative nightly rates. Dates, length of stay, guest numbers, deposits and applicable charges can affect the total. Obtain a clear written breakdown of the final price and any separate fees or deposit before agreeing to pay.

A booking is confirmed only when the required arrangements and any agreed payment have been acknowledged in an explicit confirmation. Follow payment instructions received through the verified BestStay contact channel and check the beneficiary details. Do not assume that sending an enquiry or making an unrequested transfer has secured a property.

5. Booking-specific terms

The confirmed terms for your stay should identify the accommodation provider, dates, price, payment arrangements, check-in and check-out, occupancy, house rules and cancellation/refund conditions. Read the Cancellation & Booking Policy for the general process.

A property-specific term applies only where properly disclosed and agreed, and remains subject to mandatory law. A website update does not retrospectively remove rights under a confirmed booking.

6. Guest responsibilities

Guests must respect the confirmed occupancy limit, check-in requirements and property rules; look after the accommodation; respect neighbours; and avoid unlawful, unsafe or disruptive conduct. Events, visitors, pets, smoking or special equipment may require express approval for a particular property.

Report material problems promptly so the operator and BestStay have a reasonable opportunity to assist. Any damage claim or deposit deduction should be assessed under the agreed terms and applicable law, rather than assumed automatically.

7. Website content and external services

Website branding, text, photographs and other materials belong to BestStay or the relevant rights holders. Do not reuse them commercially without permission. Owners or managers submitting material must have the right to provide it and must not submit misleading or unlawful content.

Links to WhatsApp, social media and other services are provided for convenience. Those services operate under their own terms and privacy practices.

8. Availability and responsibility

We take reasonable care with the website and our service, but uninterrupted website access or the availability of a particular property cannot be guaranteed. If you discover a material error, please contact us before relying on it.

Responsibility for a specific issue depends on the service promised, the party providing it and applicable law. Nothing in these terms excludes or restricts liability or remedies that cannot lawfully be excluded, including applicable consumer rights. These terms do not excuse fraud, misleading representations or a failure to meet a binding legal obligation.

9. Privacy

Our Privacy Policy explains how information supplied through the website and our enquiry channels is handled. Providing contact information for an enquiry is not permission for unrelated marketing.

10. Complaints, governing law and updates

For an issue with the website or an enquiry, contact BestStay on WhatsApp: +234 701 679 3569. Include the property ID, relevant dates and a short explanation so we can investigate.

These terms are governed by applicable Nigerian law, without removing mandatory consumer or data-protection rights or access to an appropriate regulator or court. We may update the terms for future website use; material changes affecting an existing arrangement require appropriate notice and cannot override mandatory rights.